Terms & Conditions
Company Information
Shopping with Us
FAQ
Do you offer custom sizing?
At this time, we do not offer custom sizing or made-to-measure services. Please refer to the size chart on each product page.
Why can’t I find an item on your website?
We offer a wide range of products across different categories. Try searching by product name, category, style, or related keywords. If you still can’t find the item, please send us a photo, screenshot, or previous product link, and we’ll be happy to check its availability for you.
What payment methods do you accept?
We accept credit cards and PayPal.
Orders
Can I cancel or change my order?
If the order has not been shipped, it may be canceled or changed. Please contact our customer service team as soon as possible, if you need to cancel or change the order.
I only received part of the order. Is that normal?
Some orders may be shipped in separate packages, especially when items have different processing times. Please check your shipping confirmation emails for separate tracking numbers. If you need assistance, contact us at support@meowcos.com
Shipping & Delivery
Is the shipping free?
Shipping is not free for most destinations. Available shipping methods and fees will be displayed at checkout. If you need your order for a specific date or event, we recommend ordering as early as possible.
How long does shipping take?
Delivery time includes both processing time and shipping time. Processing time varies by item, while shipping time depends on your destination and selected shipping method. Please select your size and delivery country on the product page and check the estimated delivery information shown at checkout. If the item is ready to ship, you can receive it in 7-10 days for express shipping. While economy shipping takes 15-20 days or more. Please refer to following table.
| EXPRESS | ECONOMY | STANDARD | |
|---|---|---|---|
| USA | 3-5 business days | business days | business days |
| UK | 5-7 business days | 10-12 business days | / |
| CA | 5-7 business days | 10-15 business days | / |
| AU | 7-10 business days | 10-15 business days | / |
| DE | 5-7 business days | 7-11 business day | 6-10 business days |
| FR | 5-7 business days | 7-11 business day | 6-10 business days |
How do I track my order?
Once your order has shipped, we’ll send you a shipping confirmation email with your tracking number. You can also log in to your Meowcos account to view your order and tracking information.
Tracking shows that my package was delivered, but I haven’t received it. What should I do?
Please check around the delivery location and ask household members or neighbors whether they accepted the package. You may also contact the carrier using your tracking number. If you still cannot locate it, contact us at support@meowcos.com with your order number and tracking details.
Returns
What is your return policy?
Please see our return policy for more information on our site. Return requests must be submitted within 7 days of delivery. Eligible items must be unused and returned with their original packaging and tags. Certain items, including lingerie, used or untagged swimwear, and selected promotional items, may not be eligible for return. Please contact us before sending an item back and review our full Return Policy for details.
Where is my refund?
Once we receive and inspect your return, we will issue the refund to your original payment method. Most returns are processed within 5 business days after receipt. Please note that your bank or payment provider may require additional time to post the refund.
I received a damaged, defective, or incorrect item. What should I do?.
Please contact us with your order number and clear photos showing the item and the issue. Our customer service team will review the case and assist you.
Product Info
Where is the size chart?
Please check the size chart on the product page.
Are all items in stock?
Product availability and estimated processing times are shown on each product page. Some items are ready to ship, while others may require additional processing time.
How can I get the measurements that are not listed in the size chart?
Please contact us at support@meowcos.com with the product link, selected size, and the specific measurement you need.
How can I be notified via email when the product will be restocked?
Subscribe to our email updates to receive occasional restock alerts, new arrival announcements, and other product updates.
Security & Privacy
How do I know my information is safe at your site?
We use reasonable security measures to protect your personal information. Certain information may be shared with trusted service providers when necessary to process payments, fulfill orders, and deliver packages. Please review our Privacy Policy for more information.
How do I unsubscribe from marketing emails?
Click the “Unsubscribe” link at the bottom of any marketing email and follow the instructions. If you experience any issues, please contact us. You may still receive transactional emails related to your orders or account.
Collaborations
Do you do sponsorship? If so, what are the requirements?
For collaboration inquiries, please send your profile and social media links to meowcosfashion@gmail.com
Reward Points
What are Reward Points?
Reward Points are our way of giving back to you. You can use them at checkout to save on future orders, and unlock exclusive offers and member-only perks.
Who can earn points?
Anyone with a Meowcos account can earn points by shopping on our official website.
How do I earn points?
- You can earn points in multiple ways, including:
- Making purchases (earn points based on your order value). Each $100.00 spent will earn 300 reward points.
- Referring friends. Earning extra points during special events like Members’ Day.
When will my points be added to my account?
- Points from orders are added after your order is shipped.
- Referral points are added after your friend completes their order (following a short approval period).
How do I use my points?
At checkout, simply enter the number of points you'd like to use for an instant discount. Points can only be applied to product value and cannot be used for shipping fees.
How much are my points worth and are there any limits?
1,000 reward points can be redeemed for a $10 discount. Redemption rules:
- Minimum redemption: 100 points per order
- Daily redemption limit: up to 1000 points
- Points can be used once per orders
Can I use points with coupons?
Points may be combined with selected coupon codes and promotions. Eligibility will be shown at checkout, and certain offers may not be combined.
Do my points expire?
Yes, points expire after 365 days if they are not used, so be sure to redeem them in time.
What happens if I cancel or return an order?
If an order is canceled or returned, any points earned from that purchase will be deducted from your account.
What about referral points if something changes?
Once your referral points are approved, they will remain valid—even if the referred order is later canceled.
Are all purchases eligible for points?
Points are calculated based on your final order total, including product price, shipping fees, and taxes.
How can I check my points?
Simply log in to your account to view your points balance, history, and expiration details anytime.
Payment
We accept the following payment methods: Visa, Mastercard, American Express, Discover and PayPal. PayPal Pay Later may be available for eligible customers and allows installment payments, subject to PayPal’s approval and terms. Credit card payments are securely processed via Stripe, our payment processor. All orders must be prepaid and include shipping and handling fees. Cash on delivery (C.O.D) is not available.
The Payment by Credit Card.
We accept Visa, MasterCard, American Express & Discover credit card. In order to protect our customers from credit card fraud, the billing address on your order form must match the billing address to which your monthly credit card statement is mailed. If your order is paid with Visa, Mastercard or American Express credit card, charges will appear on your monthly credit card statement as Meowcos. Please contact us if you have any further issues or questions for the payment, we will reply you as soon as possible.
The Payment by Paypal.
If you wish to make payment via Paypal.com, we only ship to Paypal.com verified confirmed address. This helps maintain a safe on-line shopping experience for everyone. We will put the order on-hold until PayPal has cleared the payment.